Warranty
At Audum, we are committed to the quality of our bags, which is why we offer a 1-year warranty on all bags. This warranty covers any manufacturing defects, ensuring your bag is free from issues related to materials or craftsmanship.
However, please note that it does not cover damage from wear and tear, accidents, or misuse.
Please Note:
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This Warranty does not cover issues related to lost items.
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This Warranty is applicable once per item purchased. Our warranty does not cover free items.
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The Warranty policy only applies to items purchased directly from our website.
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All Warranty claims are subject to approval by our customer service team.
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We do not offer refunds for damaged items.
How to Claim Your Warranty
Please contact us and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered